Resolve a claim that cannot continue

1. 1Check the selected company

   Confirm the company is the one you represent. If it is missing, use registration. Sole traders register directly. A claim cannot replace an existing administrator.

2. 2Submit your authority evidence

   Choose Review and claim, read the selected company details, describe your authority and confirm the declaration. If your saved business name differs, correct it in My business before approval. Submit the claim and follow its status under Your claims. A confirmed account email alone does not prove ownership.

3. 3Read a review decision

   A pending claim shows Needs review. You can withdraw it before a decision. Read the recorded response after review; if approved, choose Open My business. If rejected or disputed, contact Support with the company details and decision rather than creating duplicate accounts.

4. 4Recover access or request removal

   For an already-claimed company, choose Recover account access. For an ownership dispute, open Contact and choose Ownership dispute. For removal, choose Remove my company from the website. Enter your name, email and message, complete the security check and choose Send message. Copy the confirmation reference. We aim to respond within 1–2 business days, excluding UK bank holidays.

Still have questions? Contact support.